Privacy Policy

•  Privacy Policy for Sashly Laundry Pickup and Delivery App (Saudi Arabia)

   Introduction
  Welcome to Sashly Laundry Pickup and Delivery App ("the App"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner in compliance with the laws and regulations of the Kingdom of Saudi Arabia. This Privacy Policy outlines the types of information we collect from users, how we use this information, and the steps we take to safeguard your information. By using our App, you agree to the collection and use of your information in accordance with this policy.

  Information We Collect
  When you register for our service and use the App, we may collect the following types of information:

  1. *Personal Information*
  Any of identifiable data of the person:
     - Name
     - Email address
     - Phone number
     - Delivery and pickup addresses
     - Payment information (credit/debit card details)

  2. *Usage Information*
     - Details of your orders and transactions
     - Interaction with customer support
     - App usage data (features used, time spent on the app, etc.)

  3. *Device Information*
     - Device type (e.g., mobile, tablet)
     - Operating system and version
     - Unique device identifiers
     - IP address

   How We Use Your Information
  We use the information we collect to:

  1. *Provide and Improve Our Services*
     - Process and fulfill your orders
     - Communicate with you regarding your orders, service updates, and promotional offers
     - Enhance and personalize your user experience

  2. *Payment Processing*
     - Process your payments securely
     - Detect and prevent fraud

  3. *Customer Support*
     - Address your inquiries and provide support
     - Resolve issues and improve our services

  4. *Analytics and Research*
     - Conduct data analysis to improve our services and develop new features
     - Monitor usage patterns to enhance user experience
     - Use your data for analytical purposes to better understand customer behavior and preferences

  Data sharing and usage:
  1. *Service Providers*
     - We may share your information with trusted third-party service providers who assist us in operating our App, conducting our business, or providing services to you, as long as those parties agree to keep this information confidential and comply with applicable Saudi laws.

  2. *Legal Compliance*
     - We may disclose your information if required to do so by Saudi law or in response to valid requests by public authorities.

  3. *Business Transfers*
     - In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the new owners.

   Data Security
  We implement a variety of security measures to maintain the safety of your personal information. Your data is protected through encryption, secure access controls, and anonymization where possible. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

   Your Rights
  In accordance with Saudi laws, you have the right to:
  - Access and review the information we hold about you
  - Request corrections to any inaccurate information
  - Request deletion of your personal data, subject to legal and operational limitations
  - Opt-out of marketing communications at any time

   Changes to This Privacy Policy
  We may update this Privacy Policy from time to time. Any changes will be posted on this page. Your continued use of the App after any changes indicates your acceptance of the new terms.

   Data Management and Usage
  By using the Sashly Laundry Pickup and Delivery App, you agree that:

  - Sashly reserves the right to retain and use your personal data for analytical and business purposes.
  - Your data may be used to improve our services, develop new features, and understand customer behavior and preferences.
  - Sashly may share anonymized and aggregated data with third parties for research, analytical purposes and business and marketing purposes as well.
  - Any data shared with third-party service providers will be done under strict confidentiality agreements to ensure your data is protected.

   Contact Us
  If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  *Email:* support@sashly.com  

  
  By using our App, you acknowledge that you have read, understood and accept this Privacy Policy.